We are pleased that you have chosen us as your eye care specialist. Our mission is to provide the most up to date medical care with compassion. Thank you for taking the time to learn about our policies and procedures.
OFFICE HOURS
Except for emergencies, all visits are by appointment.
Hours vary for each location. Please call to make an
appointment.
Buffalo Road: 328-0153
South Clinton Avenue: 244-2200
Titus Avenue: 266-7880
We have evening hours available during the week for your convenience.
We will make every effort to honor the scheduled time for your appointment, but occasionally emergencies or unexpected situations may delay us. We regret the inconvenience this may cause. We feel that your time is as valuable as cars; consequently, some guidelines are suggested: please schedule appointments for complete insurance carrier. Not all office visits with the Doctor include a prescription check. In the event you would require one we would schedule an appointment for you when you check out. Please call if you are delayed or are unable to keep your appointment.
PHONE CALLS
During office hours, phones will be answered by our receptionists. It is important that you give as much information as possible to the receptionist answering your call. If there is a problem you need to discuss with the Doctor, he will get back to you as soon as possible.
AFTER HOURS AND WEEKENDS
In an emergency, call us anytime. If the office is closed, you will reach our answering service and they will contact the physician-on-call, Please do not call during these times to ask non-emergent questions, These can be best handled during regular office hours.
CHARGES, BILLING AND INSURANCE
When you come to the office, please bring your insurance identification cards. We participate in most HMO's. His our policy to request your co-pay or payment in full for services not covered by insurance at the time of your visit. We accept Visa, MasterCard, and Discover. If you anticipate a large bill, or are having financial difficulties, please let us know so a. monthly payment can be arranged.
MEDICAL RECORDS
Your medical records are held in the strictest confidence according to Health insurance Portability and Accountability Act guidelines. Information will not be provided to a third party unless we have written permission from you on file.
MEDICATION AND REFILLS
If you use prescribed medications please take tune to understand the name of the medication and how often to use them. If you think you are experiencing side effects, please call the office. Plan ahead to make sure you don't run out of medication at night or on weekends.
After instilling eye drops wait one to two minutes with your eyes closed, then wipe your eyes. If instilling more than one eye drop, wait 10 minutes in between so the medicines do not wash away each other. As a general rule an eye drop that burns should be the last to go in.
DILATION
Sometimes it is necessary to dilate the eyes to complete the eye exam. Plan on bringing a pair of sunglasses as your eyes will be sensitive to light if they are dilated. Please ask the office for disposable sunglasses in the event you don't bring yours.
OPTICAL
Our licensed Opticians are fully qualified to ensure that proper selection and measurements are made so you get the best results. Whether you want to purchase, ask questions, or just browse, we are here to serve you. Discounts are available with many insurance companies.
 Gates - Office
2300 Buffalo Rd.,
Bldg. 700
Rochester, NY 14624
Tel: 585.328.0153
Fax: 585.328.0158 |
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 Brighton - Office
1972 South Clinton Ave.
Rochester, NY 14618
Tel: 585.244.2200
Fax: 585.244.3416
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 Irondequoit - Office
485 Titus Ave.
Rochester, NY 14617
Tel: 585.266.7880
Fax: 585.266.5177
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